If the item is duty-free and tax-exempt, then this fee will not be charged. For more information on this fee, please visit fedex. The fee is based on the total amount of the duties and taxes advanced, and will be billed to the party designated to pay the duties and taxes.
If you are the recipient or designated party for payment of duties and taxes and do not have a FedEx account, or your FedEx account has a poor payment history, then the following options are available to you. If a shipper or third-party is responsible for the payment of duties and taxes, but does not have a FedEx account, or has a FedEx account with poor payment history, then the shipment will be held at the FedEx destination station until payment arrangements are made. It depends on the contents, value and origin of the shipment.
You may be charged the following:. Please contact FedEx Customer Service at 1. GoFedEx 1. Special procedures and documentation are often necessary to properly process a shipment that is to be imported temporarily. The procedures vary depending upon a number of factors including:. Please note, the two most common errors concerning temporary shipments are:. If a shipment has been transported to Canada via FedEx Express and it is identified as a temporary import shipment prior to customs release, FedEx Express will contact the importer advising them of the clearance options.
Use our broker-inclusive service or select your own customs broker. Connect to the U. Understand Duties and Taxes. Overview When shipping goods internationally, it is important to consider the effects of duties, taxes, and other clearance charges in addition to the transportation cost when determining a shipment's total cost landed cost. A shipment's duty and tax amount is based on the following: Product value Trade agreements Country of manufacture Description and end use of the product The product's Harmonized System HS code Country-specific regulations.
Determine Duties and Taxes. Declared Value for Customs and Duties and Taxes Customs officials use a shipment's declared value the value the shipper declares on the goods being shipped , along with the description of the goods, to determine duties and taxes. Commodity Descriptions One of the most common reasons for customs delays is an inaccurate or vague shipment description. A good description must answer the following questions: What is it?
How many are there? What is it made from? What is the intended use? To qualify as a gift, the shipment must meet the following requirements: The shipping documentation must be clearly marked "GIFT" and include a detailed description of the commodity.
The total value of the shipment must not exceed the values listed in the above examples. In some countries, the shipment must be sent person to person — with no company involvement or indication of involvement on the shipping documentation. Temporary Imports Many countries allow tax relief either duties and tax exemption upon entry or a refund after exportation for items that are temporarily imported or exported, as long as certain conditions are met and procedures are followed.
Pay Duties and Taxes. FedEx Disbursement Fee Duties, taxes and other charges might be due when importing a shipment. FedEx may advance these fees as assessed by Customs on behalf of the payor. A fee will be based on the advanced amount. If no party is selected on the air waybill, the recipient will default as the responsible party. If the recipient refuses the package, or the recipient or third party FedEx account holder refuses to pay for duties and taxes, the original shipper will be billed for duties and taxes.
I do not have a FedEx account. I do not have an invoice number. I have an invoice number. LOG IN. Enjoy Deliveries Now. Why I am being charged duty and taxes? Group Created with Sketch. You may view or reprint these active payment instructions from the Payments Status section in the Account Summary drop-down menu. After your payment is applied, FedEx Billing Online will automatically deduct your payment from the amount due.
Online payments will be applied within 48 hours. If you paid your invoice balance in full, FedEx Billing Online will change the status of the invoice to Closed. You may view the history of any payments applied to a particular invoice by clicking the status indicator in the Invoice Status column of the Account Summary invoice list.
If you have concerns about an invoice or a specific shipment and need to dispute it prior to payment, you can submit a dispute online. To dispute an entire invoice, click on the Invoice Number from the Account Summary screen. On the Invoice Detail screen that follows, click the Dispute Invoice button. Individual shipments can be disputed by clicking the appropriate Air Waybill Number and the Dispute button. You will be asked to select a reason for the dispute and to provide the additional details describing the nature of your dispute.
Once you submit a dispute request, a FedEx representative will contact you to request additional information or to inform you of the dispute resolution. FedEx Billing Online, will indicate that a dispute has been raised but does not show the status of disputes. Enter the information and click the Quick Search button.
If your document is found, you will be directed to the respective page for more information. Use the New Search or Download feature to find invoices that contain a particular service, are in a certain status, or span a specified date range. You don't need to have a particular invoice number or air waybill number. Select the criteria from the various drop-down boxes and click the Search button to view the results of your search on-screen.
Your results will be stored in the Download Center for you to download for up to 14 days. To ensure download results are shown quickly, FedEx Billing Online prevents the download of very large files. Here you can invite new users, manage account settings, change the administrator, and update your FedEx Billing Online profile.
Select My Options at the top of the page and choose FedEx. On the following page you can edit your username and password. You will be prompted to provide information verifying your identity and you will then receive a password reminder via email.
Select My Options at the top of the page and choose Manage Users. In the Change Administrator section, choose the Name of an existing user from the drop-down menu and click the Change Administrator button. Only the current administrator for the account will receive email notifications from FedEx Billing Online. If you would like to receive paper invoices again, you will have to unregister your account from FedEx Billing Online.
For additional support, please click the Contact Billing Online Support option from the Help menu on any screen. You will be directed to an online form where you can provide details regarding the nature of your support question. Click the Edit link of the Payment Profile you wish to update, make the necessary changes and then click the Update Profile button to save. You can view multiple accounts by adding a primary account.
FedEx AutoPay allows you to link your FedEx account to a credit card so that new invoices will automatically be charged to the chosen credit card. There is no need to register for FedEx Billing Online. If you are using FedEx AutoPay all invoices that are issued to your account will be paid automatically using the credit card linked to your FedEx account. These invoices are not available to be paid via FedEx Billing Online. However, if a payment cannot be processed then the invoice will be outstanding and displayed on the Account Summary screen of FedEx Billing Online in a section called Invoices Due to Declines.
To update your credit card details select the menu Update Credit Card which takes you directly to your credit card profile screen. Update your credit card details and click Enter to confirm. FedEx Billing Online. Receive, review, pay and dispute invoices, all from one secure online location.
Account preferences — From your account settings page, you can set up autopay notifications and more. Customers who receive EDI invoices must provide the following via EDI: Remittance data files that provide guidance to FedEx on how to apply payments, and Electronic invoice adjustment requests for Parcel invoices Required Information and Documentation.
Freight Bill, Audit and Pay Providers. Legal Disclosure. EDI Login. View the guide. Automatic credit card billing. Back to the top. Paper invoicing. Call support. Billing adjustments tool. Billing resources and guides.
Demo FedEx Billing Online. Billing online user guides. Electronic payment information U. EDI implementation guides. General Created with Sketch. Created with Sketch. How do I know my invoice information is secure? Viewing invoices Created with Sketch. If I have multiple accounts, how will my invoice information be presented?
How do I view all of my outstanding invoices? How do I sort my invoices on the Account Summary screen? What do the icons on the Account Summary screen represent? Payment is pending for this item. A shipment-level payment is pending for this item. A dispute is pending for this item. This item is included in a paycart. How do I access invoice and shipment detail? How do I know which open invoices or shipments are past due or in dispute? Is information regarding closed invoices always available?
Invoice information is available for days after the scheduled payment date. Can I tell who has accessed my company's invoices and shipments? How can I print a copy of the original invoice? How can I sign up to receive a paper invoice? Paying invoices Created with Sketch. Can FedEx make an electronic funds transfer at any time? What does it mean to schedule a payment? Do I get a receipt number for my payment?
How do I know that a payment has been submitted? How do I inform FedEx that I disagree with the billing information on an invoice? How do I know when and how disputed charges have been resolved?
Can a one-time payment be processed on FedEx Billing Online? What is the preferred payment method in FedEx Billing Online? I have made a payment, why do my invoices still show open in FedEx Billing Online? Search and downloads Created with Sketch. How do I find and download shipments, invoices and receipts? Use the Quick Search feature if you know the specific item you need to find i.
Enter the information and click Quick Search. Your results will be displayed and available to download. You can select from criteria to ensure the download file is what you expect. Use the Search feature to find invoices that contain a particular service, are in a certain status or span a specified date range.
You don't need a specific invoice number or tracking ID. Select from the various drop-down boxes and click Search or Download Data.
For searches, your results will be displayed and available to download. Use the Saved Searches feature in the Search section to store and repeat use of customized download searches. Saved Searches enables you to save time by entering the download criteria only once. Can I edit reference information? How do I export invoice and shipment details for my internal billing purposes? Can I see some sample download files?
How do I download a file? Preferences and administration Created with Sketch. How do I manage my account settings? Select fedex. How do I add users to my account? How do I edit the list of additional users on my account?
How do I change my banking information and enroll in automatic payments? How do I manage my payment preferences?
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